HomeFrame support
Get help with your dashboard or send a privacy request directly to the developer.
Contact the developer
Use the form for app support, feedback or questions about your data. Messages are private. Add a reply email if you would like an answer.
The form is hosted by Google Forms. No Google sign-in is required. Only the topic and message are required. Please omit passwords, face images, recordings and private home details. See our privacy policy.
Connecting services
Open Settings → Connections and permissions to connect HomeKit, Apple Music, Calendar or Reminders. If permission was denied, review it in iPad Settings. HomeKit features need compatible accessories and an accessible home; HomeFrame is a dashboard, not a HomeKit hub.
Presence and face registrations
Open Settings → Profiles and presence. Presence detection and profile recognition are optional. Under Faces by Profile, use Delete face to remove a registration. Turning recognition off keeps registrations. See Face data for storage, retention and deletion details.
Weather
Choose a city in your weather card, or use Current location after granting permission. Successful forecasts normally refresh every six hours while the app is active. Failed updates retry with increasing delays, up to 15 minutes between attempts. Previously downloaded forecasts remain available when possible.
Screen saver and photos
Open Settings → Appearance and Display to configure Screen Saver. If an album has no accessible images, check Photos access and select an available album. Photos stored in iCloud may need an internet connection before they can display.
Optional tips
Settings → Tips offers voluntary, one-time consumable purchases through Apple. Tips do not unlock features or content and can be purchased again. For billing or refund questions, visit Apple's purchase support.
When reporting an issue
Include your iPad model, iPadOS version, HomeFrame version, what you were doing and what happened. You can type these details in the form. No attachments are required.